Política de reembolso
Satisfaction Guarantee
Take our product as directed. Joint Jumper carries a 60-day guarantee. Flexibility Booster carries a 90-day guarantee. Both are counted from the delivery date. If you're not satisfied with the results, email us inside that window and we'll refund you in full — opened containers included. You don't need to send anything back.
The windows differ because the products do. Joint Jumper is judged in days. Flexibility Booster works on connective tissue, which moves on a scale of months, so judging it at thirty days would not be a fair test.
We formulate these products ourselves and we'd rather you tell us they didn't work for you than quietly write us off. There's no restocking fee, no return shipping, and no form to fill in.
How to request a refund
Email support@pareandprune.com within your guarantee window — 60 days from delivery for Joint Jumper, 90 days for Flexibility Booster — with:
- Your order number (it's on your confirmation email, in the format #1234)
- The name on the order
- One line on what didn't work — optional, but it genuinely helps us improve the formula
We reply to every refund request within 1 business day.
How the refund is issued
- Refunds go back to the original payment method. We can't refund to a different card or account.
- We process approved refunds within 2 business days of approving them.
- Your bank or card issuer typically takes a further 5–10 business days to post the credit. That part is outside our control.
- We refund the full amount you paid for the product, including any shipping you were charged. US shipping is free over $80, so on most orders this is the full order total.
What's covered
- One guarantee claim per household. The guarantee covers your first purchase of a given product. Repeat orders of a product you've already bought aren't covered — by then you know whether it works for you.
- Subscription orders are covered too. Your first subscription delivery falls under the same guarantee window as the product. To stop future deliveries, cancel your subscription from your account — cancelling is separate from requesting a refund, so do both if you want both.
- Bundles are refunded as a unit. If you bought a 2- or 3-unit bundle, we refund the whole bundle. We can't refund part of a bundle at the multi-unit price.
Damaged, incorrect, or missing orders
This is separate from the guarantee and there's no time limit tied to trying the product. If your order arrives damaged, if you received the wrong item, or if it never turned up, email support@pareandprune.com with your order number and a photo where relevant. We'll replace it or refund it, your choice. Please tell us within 14 days of the delivery date (or of the expected delivery date, if it never arrived) so we can file a carrier claim.
Cancelling or changing an order
We usually dispatch within one business day, so reach us quickly. Email support@pareandprune.com and if the order hasn't shipped we'll change or cancel it. Once it's shipped, the guarantee above applies instead.
Contact
Vinco² LLC, doing business as Pare & Prune
30 N Gould St., Ste 11361, Sheridan, WY 82801, United States
Email: support@pareandprune.com
Last updated: September 19, 2026