Shipping policy

Where we ship

We currently ship within the United States only. That includes all 50 states, Washington DC, US territories, and APO/FPO/DPO addresses. We don't ship internationally at this time.

Free shipping on every order

Standard shipping is free on all orders. There is no minimum. We don't offer paid expedited shipping.

  • Dispatch: orders usually leave us within one business day. Orders placed on a weekend or US public holiday go out the next business day.
  • Delivery: most orders arrive 2–5 business days after dispatch. Carriers occasionally take longer during peak periods or severe weather.
  • Carriers: USPS, occasionally UPS. We choose the carrier based on your address and the size of the order.

Tracking

You'll get a shipping confirmation email with a tracking number as soon as your order leaves us. Tracking can take up to 24 hours to start updating after you receive it — that's normal and doesn't mean anything is wrong.

Subscriptions

Subscription orders ship on the same schedule as one-time orders and are also free. Your renewal date is set when you subscribe, and you can skip, reschedule, pause or cancel at any time from your account. Changes made after a renewal has already been charged apply to the following delivery.

Wrong address, failed delivery, and lost parcels

  • Check your address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we'll reship it once you confirm the correct address.
  • If tracking says delivered but you don't have it: check with your household and neighbours, and look around the property — most parcels turn up within 24 hours. If it hasn't appeared after that, email us.
  • If a parcel is lost or damaged in transit, email support@pareandprune.com within 14 days of the expected delivery date and we'll replace it or refund it. Please include a photo if the box arrived damaged, so we can file a carrier claim.

Storage note

Our products are shelf-stable and don't require refrigeration in transit. If a parcel has been sitting in extreme heat for an extended period and you're concerned about the contents, email us — we'd rather replace it than have you take something you're unsure about.

Returns and refunds

See our Return Policy — every product carries a 30-day satisfaction guarantee, opened containers included.

Contact

Vinco² LLC, doing business as Pare & Prune
30 N Gould St., Ste 11361, Sheridan, WY 82801, United States
Email: support@pareandprune.com

Last updated: August 18, 2026